Attention, Latino Entrepreneurs! Interested in turning your negocio (business) into a customer-centric one? Forbes thinks it’s high time to do that if you haven’t already.
The key lies in improving your customer support. Because not only will it engage your cliente (customers) to retain them, but it also has the potential to do wonders for your customer experience (CX).
On top of that, adopting a multilingual customer service strategy will help you tap into a bigger customer base and scale easily.
Interestingly, with all the latest software, customer service is no longer ciencia especial (rocket science). However, hiring a linguistically diverse team can be a bit challenging, especially for businesses that are just starting out.
But don’t worry though. In this blog, we talk about how using AI can help your business adopt multilingual customer support, in a cost-effective manner.
Benefits of an AI-Enabled Multilingual Customer Support
With AI’s ever-increasing aplicaciones (applications) in various industries, it is making rounds in the customer service industry as well. Not only does it help in making processes mas rapido (quicker) and efficient, but also uses advanced machine learning models for intelligent data analytics that help business improve their customer support departments.
In short, AI in customer support can help organizations by:
- Streamlining workflows
- Automating processes
- Supporting call agents
- Saving costs
- Analyzing data for business insights.
Moreover, it can easily help businesses in launching multilingual customer support, with its advanced natural language processing (NLP) models which are trained on datasets in multiple languages. This allows them to easily understand and generate text in different idiomas (languages). Moreover, this kind of AI also uses deep learning technology, like transfers, that allows them to understand contextual information. So, AI-enabled customer support can simultaneously deal with multiple customers with different linguistic backgrounds and seamlessly eliminate the language barrier. An AI Voice Agent can also provide seamless voice interactions, enhancing the customer experience with faster and more accurate responses.
Apart from that, providing customer support in multiple languages can also be super beneficial for businesses like:
- It makes the customer feel valued.
- It increases brand loyalty
- It improves your business’s customer retention rate
- It significantly decreases response times
- It allows you to tap into an expanded market
AI Tools for Multilingual Customer Service
The good thing about rapid AI advancements is that there are more and more AI tools available in the market. Some of these tools can help you offer multilingual customer support to your customers.
Since all AI tools are cloud-based, therefore internet connectivity is essential for them to run smoothly. So before going on board with these AI multilingual cliente (customer) support tools, make sure you have reliable and high-speed internet connectivity so your customers can get 24/7 soporte (support) with these AI tools. In case you do not have a dependable internet connection, you can check Optimum internet by reaching their customer service through Optimum servicio al cliente. You can enjoy internet plans in gig-speeds which is suitable for business use.
Let us go through the AI tools that you can use to provide multilingual support to your customers. You can even use these tools to provide support to your fellow Hispanics and make them feel valued.
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Helpshift
As a comprehensive customer support, Helpshift can help you elevate your customer experience in many ways like self-help desks and knowledge repositories. But its AI chatbot is the real deal, as it can deal with customers in over 150 languages. You can run it independently, or use its real-time translation capabilities to support your agents.
You can also use Helpshift to customize your customer support workflows and save time. It also has intelligent data analytics and automation capabilities that you can use to improve your business processes.
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Smartling
While Smartling does not provide AI chatbots, it does not mean you cannot use it to offer multilingual customer support. Smartling offers AI-powered real-time translation services. You can use this to translate queries in over 150 languages. This means you can equip your support equipo (team) with multilingual support capabilities without ever needing to hire a linguistically diverse support team.
Plus, it also offers automation capabilities which means you can automate feats like email translation and significantly reduce your support agent’s workloads.
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Avaamo
As a platform that uses conversational AI technology, Avaamo allows you to offer customer service in 114 various languages and dialects.
Since it is conversational AI, this means it offers support to customers both on the teléfono (phone) and via chat. It also has exceptionally intelligent capabilities, making it equipped to automatically detect different languages and deal with complex customer queries. Plus, the AI tool has sentiment analysis which means it can detect customers’ tone as well and provide support accordingly. Lastly, you can always fine-tune Avaamo for specific use cases.
Overall as a business owner, the best thing you can do for your business is equip it with proper tools to deal with a global audience. As already covered above, one of the ways you can do so is by implementing AI multilingual customer support.